This week we prioritized platform stability and website performance so that feature delivery can proceed on a healthy foundation.
Our engineering assessment indicated that parts of the application were contending for the same resources, a classic signal of accumulated technical debt.
We aligned with stakeholders to address uptime reliability, security hardening, and deployment hygiene before accelerating new development.
All client identities remain deliberately redacted.

• Stability plan anchored on a major refactor to eliminate resource cannibalization and reduce downtime.
• Clear separation between audit/KT scope and a full availability commitment, with addendum in progress.
• Product fixes prioritized for payment reconciliation, double-booking prevention, and accurate commission calculation.
• Target windows set for staging hardening and a stable production release.
• Commercial housekeeping: invoice consolidation, AMC (Annual Maintenance Contract) planning, and short-term retainer for content updates.

Reliability & Refactor

Uptime is the most persuasive product feature. Our observability showed recurring dips caused by services fighting over CPU and memory,
leading to queue backlogs and sporadic slowdowns. To restore reliability at scale, we’re executing a staged refactor that
right-sizes compute, isolates noisy neighbors, and standardizes resource limits. This improves MTTR, protects error budgets,
and gives us predictable SLA compliance.

• Introduce service boundaries with explicit quotas and autoscaling thresholds.
• Adopt idempotent handlers for critical flows to reduce duplicate work during retries.
• Tighten APM, logging, and metrics for heat-map visibility across API endpoints.
• Roll out changes in safe, incremental deployments with canary checks and rollback plans.

Scope & Security Clarifications

Several stakeholders asked where a knowledge transfer/audit ends and a high-availability engagement begins.
We clarified that while an audit documents risks and quick wins, security hardening and 24/7 uptime responsibility
require a separate scope, SLAs, and runbooks. This alignment keeps expectations clean and protects time-to-value for everyone involved.

• Credential rotation and least-privilege access across infrastructure and dashboards.
• Legacy user review with access revocation and tamper-evident logging.
• Hardened CI/CD with protected branches, signed builds, and deploy approvals.

Product Issues: Payments & Booking Logic

On the product side, we tackled issues that directly affect revenue and customer trust.
A specific payment trail had not reflected in the admin dashboard, which complicated finance reconciliation;
certain booking flows allowed confirmations even after a slot was closed; and commission calculations needed to
reference only the service amount, not taxes or add-ons. Resolving these improves conversion quality and dashboard accuracy.

• Implemented idempotency keys and state checks to block double bookings.
• Mapped end-to-end payment events to restore order visibility in the dashboard.
• Updated commission rules to calculate only on the service subtotal.

• Go-live checklist: DNS cutover, rollback plan, cache strategy, and post-release watch.
• Invoice consolidation for clean finance closure.
• AMC scope: performance tuning, patching, backups, uptime and SEO health checks.

Proposals & Stakeholder Alignment

One proposal was approved with a clear stability-first directive, while another is under review.
Stakeholders requested a walkthrough of SEO optimization plans to ensure content structure,
schema markup, and page-speed improvements align with growth goals. Demo scheduling is in progress.

• Clarification call on scope and SEO roadmap scheduled.
• Demo dates coordinated around travel calendars.

What’s Next

The next sprint focuses on landing the refactor, completing security work, and promoting the payment and booking fixes.
We’ll confirm the production window with a DNS cutover plan, maintain close monitoring,
and formalize the AMC so performance and SEO health remain first-class citizens going forward.

• Finalize refactor and ship via staged rollouts with canary checks.
• Complete credential rotation and legacy access audit.
• Deploy payment visibility, double-booking prevention, and commission accuracy changes.
• Confirm go-live window and run the cutover playbook.
• Sign off on AMC & short-term retainer scopes.